Legal & Compliance

HIPAA Notice of Privacy Practices

Effective date: January 1, 2026. This Notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.

Our Commitment to Your Privacy

BetterWell LLC and its affiliated licensed clinicians (collectively, "BetterWell," "we," or "us") are required by law to maintain the privacy of your protected health information ("PHI"), provide you with this Notice describing our legal duties and privacy practices regarding PHI, and follow the terms of the Notice currently in effect.

How We May Use and Disclose Your PHI

Treatment: to provide, coordinate, or manage your care and related services, including sharing information with pharmacies and laboratories that fill prescriptions or perform testing your provider orders.
Payment: to bill and collect payment for services, including verifying coverage and processing claims where applicable.
Health care operations: for activities such as quality assessment, provider training, licensing, accreditation, and business management.
As required by law: including public health activities, health oversight agencies, judicial and administrative proceedings, law enforcement purposes, and to avert a serious threat to health or safety.
Appointment reminders and treatment alternatives: we may contact you about appointments or health-related services that may interest you.

Uses and disclosures not described in this Notice will be made only with your written authorization, which you may revoke at any time.

Your Rights Regarding Your PHI

Right to access: you may request a copy of your medical and billing records in writing at any time.
Right to amend: you may ask us to correct PHI you believe is incorrect or incomplete.
Right to an accounting of disclosures: you may request a list of certain disclosures we made of your PHI.
Right to request restrictions: you may ask us to limit how we use or disclose your PHI; we are not required to agree, except in certain circumstances involving disclosures to health plans for services you paid for in full out of pocket.
Right to confidential communications: you may request that we contact you by a specific method or at a specific location.
Right to a paper copy: you may request a paper copy of this Notice at any time.
Right to file a complaint: if you believe your privacy rights have been violated, you may file a complaint with BetterWell or with the U.S. Department of Health and Human Services, Office for Civil Rights. You will not be retaliated against for filing a complaint.

Telehealth & Electronic Records

Your PHI is stored in a secure, encrypted electronic health record (EHR) system used by our clinical and administrative staff. Telehealth visits are conducted over encrypted video and audio connections. As with any electronic system, we cannot guarantee that transmission will be completely free from interception, but we use industry-standard safeguards designed to protect the confidentiality of your information.

Changes to This Notice

We reserve the right to change this Notice and to make the revised Notice effective for PHI we already have as well as any information we receive in the future. The current Notice is always available on this page.

Contact & Complaints

To exercise any of the rights above or file a privacy concern, contact BetterWell's Privacy Officer at info@betterwellfl.com or (904) 992-4268.