BetterWellCancellation & Refund Policy
Effective date: January 1, 2026
1. Rescheduling
You may reschedule a scheduled consultation at no charge if you do so at least 24 hours before your appointment time (Eastern Time). Reschedule requests can be made directly through the scheduling confirmation email or by contacting our care desk.
2. 24-Hour Cancellation Policy
Cancellations made at least 24 hours before your scheduled appointment time are eligible for a full refund of the consultation fee. Cancellations made less than 24 hours before your appointment, and missed appointments ("no-shows"), are not eligible for a refund, as this time was reserved specifically for you and could not be offered to another patient.
3. Clinical Membership Cancellations
Clinical Membership is billed monthly and may be canceled at any time, effective at the end of the current billing cycle. Membership fees already billed for the current cycle are non-refundable, but cancellation will prevent any future charges. No partial-month refunds are issued.
4. Prescription & Medication Refunds
Once a prescription has been written and sent to, filled, or dispensed by a pharmacy — including compounding pharmacies — it is non-refundable. This applies regardless of whether the medication has shipped, in accordance with pharmacy regulations governing dispensed prescription medications, which generally cannot be returned or resold once released. If a medication arrives damaged or incorrect, contact our care desk within 48 hours of delivery so we can coordinate a resolution with the dispensing pharmacy.
5. Provider-Determined Ineligibility
If, following your clinical evaluation, your provider determines you are not a candidate for the requested treatment and no prescription is issued, your consultation fee is still charged for the completed clinical evaluation, consistent with standard medical billing practice — a consultation fee compensates for the provider's time and clinical assessment, not for a guaranteed prescription outcome.
6. How to Request a Refund
To request a cancellation or refund, email info@betterwellfl.com with your name and appointment details. Eligible refunds are processed to your original payment method within 5–10 business days.
7. Changes to This Policy
We may update this policy from time to time; the version posted on this page at the time of your booking governs that appointment.